Leading an Organizational Culture (OC) of Gratitude

Leading an Organizational Culture (OC) of Gratitude

It’s common at this time of year to look back and reflect on all that’s happened in the past 12 months, but few leadership exercises encompassing the “year in review” stop to reflect on what you’re truly grateful for and why. Did you know that reflecting on what...
Leaders LEAD

Leaders LEAD

Today, harassment and abuse claims have reached a fever pitch and businesses, media, entertainment and even governments are scrambling to protect themselves and address claims. Scrambling so much, in fact, that, in some cases, they are firing the accused with little...
Three Components to Building Lasting Loyalty

Three Components to Building Lasting Loyalty

Ever wonder why customers are so loyal to Southwest Airlines? It’s really quite simple – they’ve built an Organizational Culture (OC) of customer service based on their Values + Philosophies x Actions or, more commonly referred to as, The OC Equation™. Southwest...
How The Ritz-Carlton Hotels Live The OC Equation™

How The Ritz-Carlton Hotels Live The OC Equation™

WOW! All I can say is WOW! It’s not often you get to talk to and hear one of the masters of Organizational Culture (OC) share how The OC Equation™ propelled them to uber-success as a leader. Tonight, during the FCCi Conference in Sarasota, FL, I had the privilege of...
Leaders Need These 3 Ingredients to be Successful

Leaders Need These 3 Ingredients to be Successful

“The only thing of real importance that leaders do is create and manage [Organizational] culture” ~ Edgar Schein, Former Professor, MIT Sloan School of Management Leaders need three things to be successful: Strategy (Business and Culture) Strong leadership OC...