As the economy heats up and the job market tightens a new phenomenon is emerging in the workplace – “ghosting” and it’s not only making life miserable for hiring managers, it’s changing how they select, hire and onboard new employees. So, what is ghosting? Ghosting is...
Recently, I was involved with several interviews for a leadership position at one of my client’s businesses. As is customary, we set up interviews with 3-4 candidates who, at least on paper, were well qualified for the job. Our interview committee was well prepared,...
Ever wonder why customers are so loyal to Southwest Airlines? It’s really quite simple – they’ve built an Organizational Culture (OC) of customer service based on their Values + Philosophies x Actions or, more commonly referred to as, The OC Equation™. Southwest...
The two great passions in my life (not counting my family of course) are human resources and horses. And while it’s hard to imagine that these two topics could have anything in common, you might be surprised to find, as a business leader, you can learn a lot...