It’s Not Halloween, but have you Been Ghosted Yet?

It’s Not Halloween, but have you Been Ghosted Yet?

As the economy heats up and the job market tightens a new phenomenon is emerging in the workplace – “ghosting” and it’s not only making life miserable for hiring managers, it’s changing how they select, hire and onboard new employees. So, what is ghosting? Ghosting is...
Why You Didn’t get the Job

Why You Didn’t get the Job

Recently, I was involved with several interviews for a leadership position at one of my client’s businesses. As is customary, we set up interviews with 3-4 candidates who, at least on paper, were well qualified for the job. Our interview committee was well prepared,...
Three Components to Building Lasting Loyalty

Three Components to Building Lasting Loyalty

Ever wonder why customers are so loyal to Southwest Airlines? It’s really quite simple – they’ve built an Organizational Culture (OC) of customer service based on their Values + Philosophies x Actions or, more commonly referred to as, The OC Equation™. Southwest...