Last night, while traveling back to Nashville from Dallas, I found a young lady’s driver’s license in the women’s room at DFW. Knowing how important a state issued ID is when traveling, I immediately began looking for an agent with American Airlines to give it to in...
I spent the better part of yesterday morning trying to resolve a subscription issue with the Harvard Business Review (HBR). To make a long story short, I faxed in a renewal order, including a gift subscription for a colleague, on December 13, 2010. Since neither I nor...
