Business leaders have a universal goal – to win. But that goal can’t be accomplished unless those leaders have two critical elements in their arsenal – 1) a winning business strategy and 2) the organizational culture (OC) required to implement the strategy. Most...
Culture as a Competitive Advantage Organizational Culture (OC) is a bedrock of Southwest Airlines, and arguably one of the main reasons for its un-paralleled success. Southwest’s culture has been established by fearlessly implementing and protecting their OC Equation....
Last week Southwest passenger Kevin Smith was asked to leave his flight from Oakland to Burbank, CA because he was obese and would infringe on fellow passengers because he didn’t fit in a single seat. Now, Southwest is barraged with publicity about its “customer’s of...
